Specialist suppliers of architectural salvage
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If you change your mind returns are accepted on most items. The buyer must make contact via phone or email within 14 days of receipt of the goods and items must be returned within 28 days of receipt to be entitled to a full refund. Items will only be considered for return if in the same condition, quality and quantity as first delivered. Items will not be considered for return if they have been installed, used or altered in any way, shape or form. Returns are always at the expense of the buyer unless the item is faulty. We suggest you use a secure postal service or tracked courier. Items returned outside of the 28 day window are only accepted at the discretion of the manager and will be subject to a 20% restocking charge.
Salvaged, reclaimed, personalised and made to order items are exempt from the returns policy unless faulty or not fit for purpose. Due to their nature salvaged and reclaimed items may have defects and damage which will always be clearly listed and described. These items cannot be returned.
Please complete the form below to request an RMA number.